All EUROCOM systems come standard with 1 Year Return to Factory Depot and Tech Support warranty.
Eurocom offers additional warranty options with purchase of a new EUROCOM system or within 30 days of purchase of a new EUROCOM when you register your system online.

To activate and upgrade your warranty please register your new EUROCOM system.
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:: WARRANTY OPTIONS :

Return to Factory Depot

1 Year Return to Depot with 1 Year of Tech Support - standard 2 Years Return to Depot with 2 Years of Tech Support 3 Years Return to Depot with 3 Years of Tech Support

REPACKING GUIDELINES for RETURNING your COMPUTER
Remove and retain cables and accessories. Ship your notebook complete with battery pack(s), AC Adapter and/or defective accessories.

1. Include a detailed problem description and/or test samples which illustrate the problems you are having.
2. Package well. Use the original shipping container and packing materials if possible.
3. Provide your complete name, address, telephone number and fax so we can contact with you if required.

• For Canadian clients - Eurocom Factory Depot is located at 148 Colonnade Road, Ottawa, ON, K2E 7R4, Canada.
  Please ship to the above address.
  
  
• For US customers, the Factory Depot is located in Ogdensburg, NY.
  
  We are using 3rd party currier service that provides us with delivery from the border to the door.
  Clients sending product form US should send it to the following address:
  

  Eurocom Corp.
  C/O Strader-Ferris International
  808 Commerce Park Dr.
  Ogdensburg, NY
  13669

  Client MUST include the following information with the package:
  
  1. Clearly marked RMA # on the box.
  2. Sender's name on the box must match the one found in RMA database
  3. Specify content and current value
  4. Reason for shipment, typically “computer repair”
  
  

:: EUROCOM RETURN TO FACTORY DEPOT WARRANTY - TERMS AND CONDITIONS ::

1. EUROCOM notebooks come standard with a one-year parts and labour Return to Factory Depot warranty.

2. The warranty on your EUROCOM computer shall not apply to defects or damage resulting from accident, abuse, acts of third persons, power fluctuations, environmental conditions, any force of nature, act of God or other cause beyond EUROCOM's control, alterations to the equipment at Customer's direction.

3. EUROCOM shall not be liable for any incidental or consequential damages including but not limited to loss or injury to business, profits, goodwill, or for exemplary damages.

4. EUROCOM warrants its computer hardware products to be free from defective materials and faulty workmanship under normal use and service for a period of 12 months from the date of purchase by the end user. Upon written notice of any defect in the computer hardware supplied to EUROCOM within the warranty period, EUROCOM shall at its option replace or repair any hardware portion of the system that it determines to contain defective material or faulty workmanship.

5. LCD Pixel policy
   
   • Eurocom's standard LCD Warranty Replacement Policy is called LCD667 (6 – dark/dead, 6 – hot/bright, 7 – mix). It is based on LCD warranties currently offered by our LCD vendors (i.e. LG, Panasonic, and Philips).
   • Eurocom offers optional 30-days Zero-Dead-Pixel Warranty at extra cost.

6. WARRANTY COVERAGE
   Please Note: This Warranty Policy is in effect as of January '99. All purchases made before January 1999 fall under previous warranty policies that may differ than the current posted policy.
   
   

   COMPONENT	1-ST YEAR	2-ND YEAR	3-RD YEAR
   LCD PANEL	YES	YES	YES
   FLOPPY DRIVE	YES	NO	NO
   HARD DRIVE	YES	YES	YES
   PROCESSOR	YES	YES	YES
   CPU FAN	YES	NO	NO
   RAM	YES	YES	YES
   CD-ROM DRIVE	YES	NO	NO
   BATTERY	6 MONTHS	NO	NO
   AC ADAPTER	YES	NO	NO
   LCD PC POWER SUPPLY	YES	YES	YES
   LCD PC POWER SUPPLY FAN	YES	NO	NO
   MOTHERBOARD	YES	YES	YES
   KEYBOARD	YES	NO	NO
   INVERTOR BOARD	YES	YES	YES
   DATA BOARD	YES	YES	YES
   ACCESSORIES	YES	NO	NO
   PLASTIC PARTS (excluding normal wear and tear and physical damage)	YES	NO	NO
   LABOR	YES	YES	YES