Backed by Eurocom Support

Eurocom is here to back your laptop long-term. If you have a pressing issue, please contact our team by opening a Support Request . In many cases however, you may be able to find the answer to your issue right here in our support section. Here are some common topics you may find helpful.
Contact

Contact us by phone
1-877-EUROCOM (387-6266) Option #3
1-613-224-6122 Option #3

Hours of operation
Monday to Friday - 8:30am - 5:30pm
Saturday and Sunday - Closed

Support Request

Open a Support Request
If you cannot resolve your issue after reviewing the support topics in the menu to the left, then please provide us with all the information so we can best help you.

Follow up on Support Request
If you have an existing Support Request open, you may login to view its status.


 How to find my product's serial number


 Can I upgrade my laptop's GPU?

Find out if you can upgrade your laptop's GPU, and learn how to upgrade it, by visiting our
Upgrades page.

 Where to find Windows product key?

Your Windows Product Key is printed on the bottom of your laptop.
Turn your laptop upside down and locate the Windows sticker.

 Emergency Recovery

What to do if your laptop won't power on?

Please disconnect the power adapter, remove the normal battery, and after bottom case removal, remove the CMOS battery.
Then hold the power button down for 30 seconds, plug the back system in, with the CMOS battery out, and see if it posts.
This may take a minute or so to post.
If after removing the CMOS battery your laptop still fails to power on / post then please proceed to our Warranty instructions .

What to do if Windows won't boot?

 When do I need to update my BIOS?

Updating your BIOS isn't absolutely necessary if you are not experiencing any compatibility/performance/crashing issues with your computer.

 Download Drivers

Don't download any drivers before you verify that you need them and that the drivers work for your system.

When you have determined your system needs new drivers, and that the drivers are verified to be working for your specific laptop model, proceed to our Drivers Download page.


 How do I order replacement parts?

Eurocom offers individual laptop parts including motherboards, batteries, AC adapters, VGA heatsinks, cables, and more.

Please proceed to create a new Support Request to provide us the details of your current model of laptop and the part(s) you require.


 Where do I find my laptop's specs?

You may also download a third party tool such as SiSoftware Sandra Lite which reveals even more details about your system's internals.


 Can I upgrade my old laptop?

The easiest way to determine if your Eurocom laptop is upgrade-able or not is to identify its model name, and then refer to our Upgrades chart to find your model - then click on the red "Upgrade" link to proceed.

  How do I tune up my laptop so that it lasts longer?

As with a car, regular inspection and tune-up of Eurocom notebook will help ensure safety of critical data to both road warriors and home makers (could be desk huggers or stationary office workers) alike.
Visit our Tune-Up page to learn more.

 I would like to Trade-In my old laptop

The EUROCOM Trade up Program allows businesses, government, healthcare sector, educational institutions and individuals to upgrade/replace their existing EUROCOM computers with the newer EUROCOM models and receive a discount from Eurocom retail prices.

Visit our Trade-In page to learn more.

 Am I eligible for Eurocom's Student Program?

The Eurocom Student Program is available to students (Elementary, High School, College or University) and post graduates (within 1 year).

The program is not limited to any specific locale or country: if you are a student or recent grad, you are eligible!

Visit our Student page to learn more.

 Register Your Laptop

Quickly register your new Eurocom system to activate your Warranty and to take advantage of exclusive deals only available to Eurocom customers.

Register

  Warranty Information

All Eurocom systems come standard with 1 Year Return to Factory Depot and Tech Support warranty.

Eurocom offers additional warranty options with purchase of a new EUROCOM system or within 30 days of purchase of a new EUROCOM when you register your system online.

To activate and upgrade your warranty please ensure your EUROCOM system is registered and then proceed to our warranty page for further instruction.